Privacy policy

Privacy Policy

Last updated: September 2025

Fotia Candles (“Fotia”, “we”, “our”, or “the Site”) respects your privacy and is committed to protecting your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit fotiacandles.com.au, place an order, or otherwise interact with us.

1. Contact

If you have any questions about this policy, or if you wish to access, correct, or make a complaint about how we handle your personal information, please contact us at:

hello@fotiacandles.com.au

2. Collecting Personal Information

We may collect personal information including your name, contact details, billing and shipping information, payment details, and information about how you use our Site.

We collect this information to:

  • Process and fulfil your orders.

  • Communicate with you about your purchases.

  • Improve and optimise our Site and services.

  • Conduct fraud prevention and risk screening.

  • Send you marketing communications if you’ve opted in.

How we collect information:

  • Directly from you (e.g., when you place an order or sign up to emails).

  • Automatically when you browse our Site (via cookies, log files, analytics, and similar technologies).

3. Sharing Personal Information

We may share your personal information with trusted third parties to deliver our services, including:

  • Shopify (our store platform). Shopify Privacy Policy.

  • Payment processors, shipping providers, and analytics services.

  • Legal or regulatory bodies when required by law.

Some of our service providers may be located overseas, including in the United States, Canada, and other regions. Where your information is disclosed overseas, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles.

4. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or out of date.

To request access or correction, please email us at hello@fotiacandles.com.au. We will respond within a reasonable timeframe in accordance with the APPs.

5. Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, unless otherwise required by law.

6. Marketing and Behavioural Advertising

We may use your personal information to send you marketing communications about Fotia products, services, and offers. You may opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

We may also use tools such as:

  • Google Analytics – to understand how customers use our Site (Google Privacy Policy; opt-out: here).

  • Shopify Audiences – to show relevant ads through Shopify’s network of merchants.

7. Cookies

Our Site uses cookies and similar technologies to provide a better shopping experience. These include functional cookies (to allow the site to operate), performance cookies (for analytics), and advertising cookies (for targeted marketing).

You can manage or block cookies via your browser settings. Disabling cookies may affect the functionality of our Site.

More information on Shopify’s cookies: https://www.shopify.com/legal/cookies.

8. Do Not Track

Our Site does not alter its data collection practices in response to “Do Not Track” signals, as there is no consistent industry standard.

9. Changes to this Policy

We may update this Privacy Policy from time to time to reflect business, legal, or regulatory changes. The updated version will be posted on this page with the revised date.

10. Complaints

If you have a complaint about how we handle your personal information, please contact us at hello@fotiacandles.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au

1300 363 992